FAQ
Frequently asked questions about visiting CAPPINESS. Can’t find your answer? Send us a DM on Instagram (Shinjuku / Oshiage).
I might be late for my reservation time...
If you are late, you will be charged the full amount.
I want to cancel (change) my reservation (including last-minute or same-day cancellations).
You can cancel or modify your reservation through the TableCheck reservation page. Please note that modifications cannot be made within 24 hours of your reserved time. Additionally, cancellations made within 24 hours will incur a 100% cancellation fee.
Can I change the number of people in my reservation?
You can change the number of people via TableCheck up to 24 hours before your reservation time. Changes are not allowed within 24 hours. If fewer people show up on the day, the full charge for the reserved number of guests will still apply.
Is [Month][Day] at [Time] available?
You can check availability on our reservation page, so please verify it yourself.
Can you notify me if there's a cancellation?
We're sorry, but we can't provide notifications for cancellations as our staff are unable to monitor bookings in real-time due to high reservation demand. Please check our booking platform regularly for available slots.
How far in advance can I book a reservation?
Reservations can be made up to 30 days in advance.
Can children enter the cafe?
Only customers 5 years of age or older are allowed to enter, and children aged 5 to 12 must be accompanied by a guardian. Please note that there will be a charge for any accompanying guests as well.
What is the ¥200 charge when making a reservation?
The ¥200 charge is a deposit to verify your credit card. It will be refunded after the verification process is complete.
Do children have the same fee?
Yes, the fee is the same for all ages.
Is there parking available?
There are several paid coin parking lots nearby, but availability is not guaranteed. We recommend using public transportation such as trains, taxis, or buses to visit us.
Can I make special requests for birthdays or other occasions?
Unfortunately, we are unable to accommodate special requests.
I left something behind at the cafe...
Forgotten items will be kept for one week only, and customers are kindly requested to come to the cafe to collect them during business hours. Please note that we do not offer shipping or delivery services for lost items.
Can I get a receipt for the usage fee (including cancellation fees)?
You can issue it yourself through the TableCheck reservation page.
Can I touch the capybaras?
Yes. You can pet and interact with the capybaras up close during your session — they are gentle and used to people.
Can I feed the capybaras?
Yes. Capybara snacks are included, so you can feed them during your session at no extra charge.
How long is a session and how much does it cost?
A session is 40 minutes and costs 4,000 yen per person (tax included). The fee is the same for all ages and includes capybara snacks.
Do I need a reservation?
Yes. Both cafes are reservation-only — please book online in advance through our official booking system. Walk-ins cannot be accepted.
Can I take photos and videos?
Yes. You are welcome to take photos and videos, and our staff will also take a beautiful commemorative photo for each group.
Do the staff speak English?
Yes. All sessions are conducted entirely in English, so international guests can enjoy the experience with no language barrier.
Where are the cafes? Is CAPPINESS near Tokyo Skytree?
We have two cafes in Tokyo: CAPPINESS Shinjuku in Takadanobaba, and CAPPINESS Oshiage — a 6-minute walk from Oshiage Station, right next to Tokyo Skytree and near Asakusa.